Tread Partners

Gain Traction Podcast

Sponsored by Tread Partners

Listen in to top automotive entrepreneurs and experts who share their stories about their journey in the business. Find our latest episode on your favorite platform to Listen & Subscribe.

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Providing Great Customer Experiences Regardless of Circumstances With Sally Thomas, Co-Owner of J.P. Thomas & Company Featuring Sally Thomas with J.P. Thomas & Company

In this episode of Gain Traction, Sally joins Neal Maier for a discussion anyone in the tire and auto repair industry can relate to: how to provide a positive experience for the customer despite the negative circumstances. Sally shares how she keeps her staff upbeat, the importance of transparency in all aspects of vehicle repair, and explains how the appearance of both the inside and outside of the shop can affect the customer experience. Don’t miss it!

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